General Terms and Conditions for Business with Consumers (B2C)
Carrato Interior Design, Vienna
As of: September 11, 2026
These General Terms and Conditions (hereinafter: GTC) apply to all legal transactions and services of Carrato Interior Design (CID) with consumers within the meaning of Section 1 KSchG. Deviating terms of the client/customer are only valid with the express written consent of CID.
Mandatory legal provisions, particularly those of the Consumer Protection Act (KSchG) and – for distance or off-premises contracts – the Distance and Off-Premises Contracts Act (FAGG), take precedence over these GTC.
CID (hereinafter: Carrato Interior Design) operates according to the provisions of the free trade of interior design consulting, specifically the creation of furnishing proposals based purely on optical and aesthetic considerations, excluding any consulting, preliminary planning, and planning activities concerning the floor plan of premises and their building services equipment. The activity involves creating individual interior design concepts, advising on interior design projects regarding style, room layout, furniture arrangement, color and material concepts, and similar creative activities. Drawings and plans in two- or three-dimensional representation may be used for visualization. CID develops proposals for interior design, which may include, as needed, color, fabrics, lighting, furniture, furnishings, carpets, wall designs, etc. The services do not include architecture. CID consults other specialists such as lighting designers, acoustic planners, landscape architects, architects, and others. The client/customer acknowledges that project deadlines may be subject to market uncertainties and the performance of third parties.
The design fee is remunerated based on two methods: a) Service packages Bronze, Silver, and Gold, as well as separately offered additional services, whose scope and price are presented on the website and/or in the individual offer, and b) further services on an hourly basis according to the current price list or individual offer. The respective offer and order confirmation are decisive for the specific contract. Hours or partial hours worked by CID on and/or for the project will be charged as a design fee, unless a lump-sum remuneration has been agreed upon.
If CID provides a cost estimate for individually offered services, it is non-binding only if explicitly stated. If a significant overrun of a non-binding cost estimate becomes apparent during project execution, CID will inform the client/customer immediately and coordinate further action. Mandatory legal provisions, particularly Section 5 KSchG, remain unaffected.
Upon commissioning, CID may request a down payment or advance payment according to the offer or invoice. The payment also serves as confirmation of the commission, unless otherwise agreed. Statutory repayment claims, especially in the event of a valid withdrawal under the FAGG, remain unaffected. In the event of any other premature termination of the contract, services properly rendered up to that point and agreed upon or actually incurred expenses will be settled; further statutory claims remain unaffected.
A contract is concluded only upon written order confirmation.
The content of the order confirmation must be checked by the contracting party. The contracting party is obliged to immediately report any deviations from the message transmitted by them in writing. Otherwise, the legal transaction will be concluded with the content confirmed in the order confirmation.
Agreements deviating from these GTC are only valid if CID has confirmed them in writing in the order confirmation.
For distance contracts and off-premises contracts, the client/customer receives the legally required contract information and a contract confirmation on a durable medium.
The client/customer undertakes to reimburse CID for all actually incurred expenses in connection with the project, including, but not limited to, renderings, third-party design services, postage, etc.
For individually offered services, CID prepares a written offer. Unless otherwise agreed, down payments, partial payments, and final payments are to be made according to the offer. CID is entitled to issue partial invoices based on project progress. The respective partial invoice must be paid within the payment period stated on the invoice.
For the Bronze, Silver, and Gold service packages, as well as for separately commissioned additional services, the payment terms stated in the respective offer, order confirmation, and/or on the invoice apply. In case of doubt, the offer and order confirmation are decisive. If a due down payment is not made on time, CID is not obliged to commence or continue with the service provision until payment is received.
Invoices must be paid within the stated payment period to the specified account. Payment is only made on time if CID can dispose of the amount on the due date. In case of default in payment, statutory default interest applies; for consumer transactions, this is currently 4% p.a., unless a permissible deviating agreement has been made. CID may also demand necessary and appropriate costs of legal prosecution, to the extent that these are legally permissible and proportionate. After a reasonable reminder and grace period, CID is entitled to suspend further work until payment is made. Payments are generally made by bank transfer.
CID’s drawings / visualizations and the like are conceptual in nature and are intended to represent CID’s intent; they may not be used for architectural or engineering purposes, installations, conversions, and the like. CID’s services do not include changes to structural systems such as radiators, fireplaces, air conditioners/units, plumbing, electrical connections, ventilation. CID shall be held harmless for relying on the accuracy of information provided by the client/customer. Project drawings and documents may not be used by the client for purposes other than the completion of the project by CID, as stipulated in the agreement.
CID is not a general contractor and does not provide services other than those mentioned above. If the project requires work based on CID’s concepts, the client/customer enters into a contract directly with each contractor (implementing companies) or consultant. CID assumes no guarantee, warranty, or responsibility for the performance, quality, or timely completion of work or materials performed or installed by executing companies or their representatives or employees. CID works with the commissioned companies and may accompany them at the client’s request for the purpose of general conformity with the design plan, but is not responsible for their supervision.
CID may photograph the project for documentation purposes, provided that no rights of the client/customer or third parties are violated. Use or publication of project photos for website, social media, marketing, press, or other business purposes will only take place based on a separate agreement or a required separate consent. Data protection consent can be revoked at any time for the future. The name and address of the client/customer will not be published without express consent.
All offer and project documents (including plans, sketches, and drawings) may not be reproduced or made accessible to third parties without CID’s consent. Upon request, they must be returned to us immediately.
The termination of the contract is governed by statutory provisions and the agreements made in the specific offer or order confirmation. In the event of premature termination, services already properly rendered and agreed upon or actually incurred expenses are to be remunerated. Statutory rights of withdrawal, termination, and compensation remain unaffected.
Both parties shall cooperate to ensure the project proceeds as quickly as possible. Necessary decisions, approvals, and information must be provided within a reasonable period. If the client/customer fails to provide necessary cooperation, CID may set a reasonable grace period and suspend performance until cooperation is provided. Further statutory rights remain unaffected.
CID is liable according to statutory provisions. CID is not liable for delays or additional costs arising exclusively from circumstances outside CID’s sphere of influence – in particular, from suppliers, executing companies, or other third parties – unless CID is responsible for these circumstances. The client/customer is obliged to carefully review the proposals and approvals submitted by CID before implementation; the final design decision rests with the client/customer.
For furniture, lighting, materials, or other furnishings recommended by CID – unless expressly agreed otherwise – CID owes professional recommendation and selection within the scope of the commissioned services, but not the quality or contractual performance of an independent dealer or manufacturer. Statutory claims against CID due to its own breaches of duty remain unaffected. Before placing an order, dimensions, quantities, delivery conditions, and suitability for the intended space must be checked; to the extent that the order is placed by the client/customer, this check is fundamentally their responsibility.
CID may rely on information provided by third parties regarding dimensions, product data, delivery times, and other manufacturer or supplier information, unless there is reason for justified doubt. Information on building law, fire protection law, electrical engineering, structural, building services, or other specialist planning requirements must be checked by appropriately authorized specialists, if necessary. Statutory warranty and compensation claims due to a breach of duty for which CID is responsible remain unaffected. For handmade or artistically produced products, material and manufacturing-related deviations from samples may occur, provided these are customary and reasonable.
Claims for damages by the client/customer are governed by statutory provisions. To the extent legally permissible, CID is not liable for damages caused exclusively by unauthorized deviation from approved concepts, by incorrect information from the client/customer, or by the inadequate performance of independent third parties.
Purely aesthetic deviations from subjective expectations do not, in themselves, constitute a defect, provided the agreed service has been rendered in accordance with the contract. Mandatory statutory warranty and compensation rights remain unaffected.
Right of withdrawal according to Sections 11 et seq. FAGG: In the case of a distance contract or an off-premises contract, the consumer can generally withdraw within 14 days without giving reasons. The declaration of withdrawal is not bound to any specific form; the sample withdrawal form according to Annex I can be used. If the consumer wishes CID to begin a service before the expiry of the 14-day withdrawal period, they must expressly request this and confirm that they have taken note that the right of withdrawal expires upon complete fulfillment of the contract under the statutory conditions. In the event of a withdrawal after the service has already begun, started prematurely at express request, a legally stipulated pro-rata compensation for value may be due. The right of withdrawal does not lapse for services solely because they are provided individually for the client/customer.
In the event of a delay for which CID is responsible, the client/customer may, according to statutory provisions, set a reasonable grace period and, after its fruitless expiry, withdraw from the contract, unless special statutory conditions or exceptions apply. A merely minor delay with insignificant partial services only entitles to withdrawal to the extent provided by law.
Claims for damages in connection with a delay for which CID is responsible are governed by statutory provisions.
In the event of unavoidable operational disruptions, natural disasters, official measures, strikes, significant supply bottlenecks, or other circumstances for which CID is not responsible and which were unforeseeable at the time of contract conclusion, agreed service periods shall be extended appropriately, to the extent that performance is actually affected thereby. CID will inform the client/customer of significant delays as soon as possible. Mandatory statutory rights of the client/customer remain unaffected.
In any case, in the event of a withdrawal, we are entitled to invoice for services or partial services already rendered in accordance with the contract and to demand payment.
The statutory warranty provisions apply to CID’s services. If there is a remediable defect, CID must first be given the opportunity to remedy it within a reasonable period, to the extent that this is legally provided for and reasonable. Statutory warranty and limitation periods are not shortened by these GTC.
By placing an order, the client/customer agrees that invoices, order confirmations, offers, business communications, etc., will be issued and sent in electronic format (PDF within the meaning of Section 11 Para. 2 UStG). This replaces postal delivery in this regard. A paper invoice, paper offer, or paper order confirmation will only be issued upon express request. Electronic invoices are delivered via email. The client/customer shall provide CID with an email address at the beginning of the business relationship and keep CID informed of any changes thereto. The client/customer must ensure that the receiving devices and transmitted contact addresses are functional with all storage, reception, response, and printing capabilities. Filter programs and firewalls must be set so that the reception of invoices is not blocked. All technical difficulties and consequences that hinder the reception of invoices are at the client’s expense. Automatic replies from the contact addresses provided by the client regarding the recipient’s absence do not prevent the legally effective delivery of the electronic invoice.
Communication takes place in person, by phone, or by email. WhatsApp may serve as business communication by agreement, but not when using self-deleting messages. Instagram, Facebook, Facebook Messenger, and similar services are not considered business communication for relevant content.
The place of performance is CID’s registered office in Vienna, unless mandatory legal provisions dictate otherwise. Should individual provisions of these GTC be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The statutory regulations shall replace the invalid provision.
For disputes with consumers, the statutory places of jurisdiction apply, in particular Section 14 KSchG. A choice of forum agreement that restricts mandatory rights of the consumer will not be made.
Between the contracting parties, the application of Austrian law is expressly agreed upon – to the exclusion of the conflict of laws rules of international private law (e.g., IPRG, Rome I Regulation) and the UN Sales Convention. Towards a consumer, this choice of law only applies insofar as it does not restrict mandatory legal provisions of the state in which they have their domicile or habitual residence.
SAMPLE WITHDRAWAL FORM
Annex I
(If you wish to withdraw from the contract, please fill out this form and send it back.)
To
Carrato Interior Design
Email: kontakt@carratodesign.at
I/We hereby withdraw from the contract concluded by me/us for the provision of the following service:
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Ordered on / Received on
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Name of consumer(s)
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Address of consumer(s)
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Signature of consumer(s) (only for communication on paper)
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Date
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